Terms and Conditions

The Terms of Use stated herein (collectively, the “Terms & Conditions” or this “Agreement”) constitute a legal agreement between you and SwiftDelivery (hereafter referred to as “the Company”) applicable to the booking of SwiftDelivery ‘Package Picking up’ and ‘Package Dropping’ Services (hereafter referred to as “the Service”) for requesting the collection of your package and transferred to the drop location by SwiftDelivery or an approved 3PL (hereafter, “the Partner”) appointed by the Company.

In order to access the website www.swiftdelivery.ae (the “Website”) or the SwiftDelivery mobile application (the “Application”) and use the Services defined, you must agree to the Terms of Use that are set out below.

The Website and Application are owned and operated by the Company having its registered office at M103, Sama Tower, M1 floor, Abu Dhabi, U.A.E. The Terms and Conditions apply to all visitors, registered members, and users of the Website and Application.

The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit without liability to you or any third party. Such modifications, variations, and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version on the Website.

You agree that it shall be your responsibility to review the Terms of Use regularly whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance of such changes.


Please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted, and agreed with the Terms of Use. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application, Website (as defined below), or the Service.

Within these conditions and except otherwise mentioned herein, the following terms shall have the meaning as they are used as defined below:

You can be asked to share some personal information such as:

  • “Drop Location” means the drop location selected by the Customer as a drop off location for the Package;
  • “Partner” or 3PL (3rd party logistics) means the approved logistics partner appointed by the Company to transport the Package.
  • “Application” means the mobile application which enables users to access and procure Services from the Company.
  • “Package” means any form of package (Documents/ Envelope/ Luggage/ Gifts/...) owned by (or otherwise under the care and control of) the Customer and transported by the Partner appointed by the Company pursuant to these Terms;
  • “Booking” means the Customer’s request for Services;
  • “Package Pickup Address” means the pickup location confirmed by the Customer on the SwiftDelivery mobile application or website at the time of Booking for the pickup of the Package.
  • “Customer” means the person creating or requesting the booking for the services on the SwiftDelivery mobile application or website;
  • “Ineligible Package” means Package that is overweight and oversize as per the specifications provided by the Company from time to time and contains goods that are prohibited or restricted by customs or transport authorities (including firearms, ammunition, flammable or explosive items, and other items listed on the dangerous goods list, or any Package which in the reasonable belief of the Company are unfit to be transported by the Company.
  • “Prohibited Items” means any items prohibited for transportation by any regulatory or governmental body including, to avoid doubt, any items which are considered as potentially dangerous in nature, the possession of items that are illegal, and also livestock, foodstuffs, and perishable items.
  • “Scheduled Time” means the agreed scheduled time where the Company can avail the Package from the customer at the agreed Customer’s Package pick up address.
  • “Services” means accepting a Package for transfer from the Customer and transporting the Package to the drop location in accordance with these Terms.
  • “We”, "we", “our”, “the Company”, and “us” means SwiftDelivery
  • A booking is a request made via the Application or Website.
  • A booking only becomes valid upon acceptance of these Terms and Conditions, and the Customer receiving notification of confirmation from the Company on the mobile application, printed confirmation, in the form of an email or a manual receipt.
  • The booking is not valid if the Customer does not receive a confirmation notification from Us.
  • The Company reserves the right to decline or cancel any Booking at its sole discretion with no liability to the Customer or a third party.
  • The Customer may cancel the Customer Booking, provided it is done any time before an agent is dispatched to the Customer indicated Package Pickup Address. A booking fee will be charged from the Customer for cancellation.
  • To make a booking, you will have to register on the Website or Application and become a registered user. By registering on the Website or Application, you agree that you are appointing the Company to provide you the Services as defined under these Terms and as may be mutually agreed between the parties. To register onto the Website or Application, you will have to provide certain information such as your name, business profile, content details, and funding information. Following this, an exclusive username and password will be created for you.
  • Registration is only a one-time process and if you have been previously registered, you will log in to your account using the same credentials as provided by you during the registration process. We request you to safeguard your password and your account and make sure that others do not have access to it. It is your responsibility to keep your account information current.
  • When you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile or other similar devices to prevent unauthorized access to your account. We request you to safeguard your password and your account and make sure that others do not have access to it. It is your responsibility to keep your account information accurate.
  • We reserve the right to refuse access to the Website or Application, to terminate accounts, remove or edit content at our discretion. 10.We will try to make the Website and Application error-free. Your access to the Website or Application may be occasionally suspended or restricted to allow for repairs, maintenance, or for the introduction of new facilities or services. However, we do not take responsibility for internet-related issues at your end.